BMC Helix Digital Workplace
Provide intelligent, omni-channel experiences that help your employees get work done.
Overview
BMC Helix Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. It provides a consumer-style service catalog and knowledge base, enabling employees to find answers and request services from multiple departments through a single portal. For HR, this means delivering services like onboarding, benefits inquiries, and policy questions through a modern, conversational interface, integrated with backend HR systems.
✨ Key Features
- Unified Service Catalog
- Conversational Chatbot
- Knowledge Management
- Omnichannel Self-Service
- Integration with backend systems (ITSM, HRIS)
- Appointment Booking
🎯 Key Differentiators
- Strong heritage and deep capabilities in IT service management.
- Focus on providing a unified, consumer-like digital workplace experience.
- Advanced AI and automation capabilities from the BMC Helix platform.
Unique Value: Provides a single, intelligent, and omnichannel engagement layer for the entire enterprise, abstracting the complexity of backend systems and delivering a seamless service experience to employees.
🎯 Use Cases (4)
✅ Best For
- Large enterprises looking to consolidate disparate service portals into a single employee experience.
- Improving employee productivity by making it easier to find information and request services.
- Automating responses to common inquiries for both HR and IT.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small to medium-sized businesses that do not require a comprehensive enterprise service portal
- Companies looking for a simple HR-only ticketing system
🏆 Alternatives
Unlike solutions that are just a portal for a single department's ticketing system, BMC Helix Digital Workplace is designed to be the front door for all enterprise services, integrating with multiple systems of record (like ITSM and HRIS) to provide a truly unified experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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