Caplena
The AI feedback analytics software you can trust.
Overview
Caplena is an AI feedback analysis platform designed to help brands and market research agencies discover insights from open-ended responses. By combining text data with quantitative variables, Caplena empowers users to turn large volumes of feedback, reviews, and NPS survey data into actionable opportunities. The platform uses augmented intelligence to drastically reduce the time it takes to analyze free text, while providing a high degree of flexibility and transparency.
✨ Key Features
- AI-powered Text Analysis
- Topic Modeling
- Sentiment Analysis
- Data Visualization
- Interactive Dashboards
- Multilingual Support (100+ languages)
🎯 Key Differentiators
- Focus on augmenting human intelligence, not just replacing it
- High degree of transparency and control over the AI's analysis
- Strong multilingual capabilities
Unique Value: Provides a fast, accurate, and transparent way to analyze open-ended feedback, empowering researchers and insights teams to deliver deeper and more meaningful insights.
🎯 Use Cases (5)
✅ Best For
- Coding large volumes of open-ended survey responses in a fraction of the time.
- Analyzing customer reviews to identify product improvement opportunities.
- Understanding employee sentiment from engagement surveys.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that do not work with open-ended feedback.
- Users looking for a complete customer experience management suite.
🏆 Alternatives
Offers a more collaborative and transparent approach to AI-powered text analysis, giving users more control and confidence in the results.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: 100 text responses/month
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