Cresta
The real-time intelligence platform for conversations.
Overview
Cresta is a real-time intelligence platform that uses AI to help contact center agents be more effective in their customer conversations. It listens to calls and chats in real-time, providing agents with coaching, suggestions, and information to help them resolve customer issues more efficiently. Cresta also provides managers with insights into team performance and customer sentiment, enabling them to identify coaching opportunities and improve overall contact center operations.
✨ Key Features
- Real-time agent assistance and coaching
- AI-powered conversation insights
- Performance management and coaching tools
- Quality assurance and compliance monitoring
- Post-call summarization and analysis
🎯 Key Differentiators
- Real-time agent assistance and coaching
- Focus on improving agent performance during conversations
- Strong enterprise capabilities and integrations
Unique Value: Cresta's unique value is its ability to provide real-time, in-the-moment coaching to contact center agents, leading to immediate improvements in performance and customer outcomes.
🎯 Use Cases (4)
✅ Best For
- Reducing agent ramp-up time
- Improving first-call resolution rates
- Increasing customer retention
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies without a contact center or sales team
- Individuals looking for a personal AI assistant
🏆 Alternatives
Unlike post-call analytics tools, Cresta provides real-time assistance to agents while they are on a call, allowing them to apply feedback and improve their performance instantly.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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