GOGov Citizen Request Management
Government Made Simple.
Overview
GOGov provides a Citizen Request Management (CRM) system designed to be an all-in-one solution for local governments. It centralizes citizen requests, automatically routes them to the correct department, and provides a mobile app for citizens to submit and track issues. The platform aims to improve citizen satisfaction and operational efficiency.
✨ Key Features
- Mobile App (MyGOGov)
- Request Routing
- GIS Map-Based Views
- Knowledge Base
- Field Worker Mobile Access
- Cost and Labor Tracking
🎯 Key Differentiators
- Focus on simplicity and ease of use
- All-in-one approach combining CRM, 311, and helpdesk
- High customer satisfaction ratings
Unique Value: Simplifies government operations by providing a single, easy-to-use platform for managing all citizen requests, from submission to resolution.
🎯 Use Cases (4)
✅ Best For
- Centralizing and organizing citizen requests for small to medium-sized municipalities.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large federal agencies with complex compliance requirements.
🏆 Alternatives
Often praised for being more intuitive and quicker to implement than larger, more complex enterprise systems.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
🔄 Similar Tools in 311 & Service Request
Salesforce Government Cloud
A CRM platform for government agencies to manage constituent services and improve transparency....
CivicPlus SeeClickFix 311 CRM
A 311 and service request management tool focused on resident engagement and efficient workflow....
Granicus govService
A low-code digital service creation and request management platform for government....
Accela Civic Platform
A platform for government agencies to manage service delivery, from permitting to service requests....
OpenGov Cartegraph
An enterprise asset and work management system that includes service request capabilities....
Microsoft Dynamics 365 for Government
A suite of intelligent business applications for government operations and citizen services....