Medallia (TAVHealth)
Connecting patients with the community.
Overview
TAVHealth, now part of Medallia, was a platform designed to connect healthcare organizations with community partners to address social determinants of health. It enabled collaboration, referral management, and tracking of social care interventions, integrating SDoH into the broader patient experience.
✨ Key Features
- SDoH Collaboration Platform
- Community Partner Network
- Secure Messaging and Referrals
- Patient Engagement
- Analytics and Reporting
- Integration with Medallia Experience Cloud
🎯 Key Differentiators
- Integration into Medallia's leading customer experience (CX) platform
- Ability to link social care interventions with patient feedback and experience metrics
- Global enterprise scale of Medallia
Unique Value: Connects social care coordination with patient experience management, allowing organizations to understand and improve the entire patient journey, including non-clinical factors.
🎯 Use Cases (4)
✅ Best For
- Connecting patients with community resources to reduce readmissions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Full population health analytics suite
🏆 Alternatives
Offers a unique integration of SDoH coordination with a world-class customer experience platform, providing insights that other referral platforms cannot.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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