Medallia Zingle
Engage customers in real time on their preferred messaging channels.
Overview
Medallia Zingle is an intelligent messaging platform that enables hotels to enhance guest interaction and satisfaction by powering two-way messaging across preferred channels like SMS, Facebook Messenger, and WhatsApp. It helps streamline workflows, address issues promptly, and allows staff to manage all conversations from a single screen. The platform is used by major brands like Hyatt to facilitate real-time engagement with on-property teams.
✨ Key Features
- Omni-channel Messaging (SMS, WhatsApp, Web Chat, Social)
- AI-Powered Automation & Chatbots
- Unified Team Inbox
- Real-time Feedback Collection
- Service Recovery Workflows
- Analytics and Reporting
🎯 Key Differentiators
- Part of the comprehensive Medallia Experience Cloud.
- Enterprise-grade security and compliance.
- Advanced AI and automation engine that understands conversational intent.
Unique Value: Provides an enterprise-grade, secure, and intelligent messaging platform that integrates with the broader Medallia Experience Cloud to manage the entire guest journey.
🎯 Use Cases (4)
✅ Best For
- Deployed across more than 1,000 Hyatt properties for real-time guest engagement.
- Used by Aimbridge Hospitality to scale contactless guest communication.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses looking for a simple, low-cost messaging tool.
🏆 Alternatives
Offers deeper enterprise integrations, more robust security and compliance, and more advanced AI capabilities compared to smaller, standalone messaging platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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