Oracle HR Help Desk
Provide exceptional HR service to every employee.
Overview
Oracle HR Help Desk is a cloud-based solution designed to help HR professionals provide timely and personalized service to employees. It is part of the Oracle Fusion Cloud Human Capital Management (HCM) suite. The solution provides robust case management, a comprehensive knowledge base, and powerful analytics to track and manage all employee interactions, from simple questions to complex, multi-stage requests.
✨ Key Features
- Case Management
- Knowledge Management
- Action Plans for multi-step processes
- Service Level Agreements (SLAs)
- Integration with Oracle Cloud HCM
- Analytics and Dashboards
🎯 Key Differentiators
- Deep, native integration with Oracle Cloud HCM, providing rich context for every case.
- Leverages the security, analytics, and AI capabilities of the Oracle Cloud Infrastructure.
- Comprehensive solution covering all aspects of HR service delivery.
Unique Value: Provides a single, unified platform for all HR processes, from core HCM to service delivery, ensuring data consistency and a seamless experience for both employees and HR professionals within the Oracle ecosystem.
🎯 Use Cases (4)
✅ Best For
- Organizations using Oracle Cloud HCM to create a seamless, end-to-end HR experience.
- Managing high volumes of employee inquiries in a shared services environment.
- Improving HR efficiency by automating case assignments and processes.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using the Oracle Cloud HCM ecosystem
- Small businesses looking for a simple, lightweight helpdesk tool
🏆 Alternatives
Unlike third-party helpdesks that require integration, Oracle HR Help Desk is an integral part of the HCM suite, giving HR agents immediate and secure access to a complete view of the employee's data and history, leading to faster and more accurate resolutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available through various support plans tier)
🔒 Compliance & Security
💰 Pricing
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