SolarWinds Service Desk
An AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution.
Overview
SolarWinds Service Desk is a comprehensive, cloud-based IT Service Management (ITSM) solution designed to streamline IT operations. It includes a fully integrated IT asset management module that allows organizations to discover, track, and manage their hardware and software assets throughout their lifecycle. The platform is built on ITIL best practices and uses AI to automate tasks, improve service delivery, and enhance the employee service experience.
✨ Key Features
- IT Asset Management (ITAM)
- Incident Management
- Service Catalog
- Change Management
- Configuration Management Database (CMDB)
- Software License Management
- AI-powered smart suggestions
🎯 Key Differentiators
- AI-powered automation and smart suggestions
- Strong integration with the broader SolarWinds ecosystem
- Focus on both service management and asset management
Unique Value: Provides an AI-powered, ITIL-aligned service desk with fully integrated asset management to streamline IT operations and improve employee support.
🎯 Use Cases (4)
✅ Best For
- Organizations looking for an ITIL-aligned ITSM and ITAM solution
- Improving IT service delivery with AI and automation
- Gaining visibility and control over IT assets
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing a simple, standalone asset tracking tool without ITSM features
- Organizations that require an on-premises solution
🏆 Alternatives
Offers a more modern, AI-driven approach compared to some traditional help desk solutions, with a strong emphasis on both agent productivity and end-user experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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