Spiceworks Help Desk
The free help desk software for IT professionals.
Overview
Spiceworks Help Desk is a completely free software designed for IT professionals to manage tickets and user requests. It can be installed on-premise or used as a cloud service. It helps IT teams track tickets, manage assets, and create a user portal for ticket submission.
✨ Key Features
- Free ticketing system
- Self-hosted and cloud options
- User self-service portal
- Knowledge base
- Active Directory integration
- Mobile apps
🎯 Use Cases (3)
✅ Best For
- IT departments with limited budgets
- Schools and non-profits needing a free help desk solution
💡 Check With Vendor
Verify these considerations match your specific requirements:
- External customer support
- Companies needing advanced automation, SLAs, and security compliance
💻 Platforms
🔌 Integrations
🔒 Compliance & Security
💰 Pricing
Free tier: The software is entirely free and ad-supported.
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