Tidio
AI-powered customer service platform.
Overview
Tidio is an AI-powered customer service solution that helps businesses automate conversations, generate leads, and streamline support across live chat, email, and social media. Its AI chatbot, Lyro, can resolve a high percentage of common customer inquiries without human intervention by using a company's help center content and training data. Tidio is designed to be user-friendly, with a no-code chatbot builder and pre-built templates, making it accessible for small to mid-sized businesses.
✨ Key Features
- Lyro AI Chatbot for automated customer support
- Live chat for real-time customer engagement
- Shared inbox for managing all customer communications
- No-code chatbot builder with templates
- Automated workflows (Flows)
- Ticketing system for managing customer requests
- Visitor tracking and analytics
🎯 Key Differentiators
- Generous free plan
- Ease of use, especially for small businesses
- Powerful AI chatbot (Lyro) at an affordable price point
Unique Value: An accessible and affordable AI-powered customer service platform that empowers small and medium-sized businesses to automate support and engage with customers effectively.
🎯 Use Cases (5)
✅ Best For
- Resolving up to 70% of customer inquiries without human intervention
- Increasing sales through proactive chat and lead generation features
- Improving customer satisfaction with instant support
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with very complex security and compliance requirements may need a more robust solution.
🏆 Alternatives
Offers a more comprehensive free plan and is generally more affordable than competitors like Intercom and Drift.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (N/A tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: 50 live chat conversations, 50 Lyro conversations
🔄 Similar Tools in AI Customer Support
Zendesk AI
An AI-powered customer service platform that automates tasks, assists agents, and enhances self-serv...
Freshdesk AI
An AI-powered helpdesk software that streamlines customer conversations in one place....
Intercom
A conversational relationship platform that helps businesses build better customer relationships thr...
Salesforce Service Cloud Einstein
An AI-powered customer service solution from Salesforce that helps deliver personalized customer exp...
HubSpot Service Hub
Customer service software that's connected to HubSpot's CRM platform, helping you deliver authentic ...
Gorgias
A customer service platform designed specifically for ecommerce businesses....