Zendesk Explore
Analytics for everyone.
Overview
Zendesk Explore is a reporting and analytics tool that provides insights into customer service operations and helps businesses make data-driven decisions to improve the customer experience. It offers pre-built dashboards and reports, as well as the ability to create custom queries and visualizations. Zendesk Explore is part of the Zendesk suite of customer service products.
✨ Key Features
- Pre-built dashboards and reports for all Zendesk products
- Customizable reports and queries
- Data visualization and sharing
- Real-time and historical data analysis
- Agent performance and productivity tracking
- Customer satisfaction and sentiment analysis
🎯 Key Differentiators
- Seamless integration with other Zendesk products
- Easy to use and set up
- Pre-built dashboards and reports for customer service
Unique Value: A single source of truth for all customer service data, enabling businesses to make data-driven decisions to improve the customer experience.
🎯 Use Cases (5)
✅ Best For
- Identifying trends in support ticket volume and resolution times.
- Measuring the impact of self-service on ticket deflection.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that do not use other Zendesk products.
- Companies looking for a standalone business intelligence (BI) tool.
🏆 Alternatives
Offers a more integrated and user-friendly solution for customer service analytics than using a standalone BI tool.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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