Zonka Feedback

AI Customer Feedback & Intelligence Platform

Overview

Zonka Feedback is an omnichannel experience management platform that helps businesses capture feedback from customers and employees. It allows users to measure key metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) through various survey types. The platform leverages AI for sentiment analysis and to provide actionable insights from unstructured feedback. Zonka Feedback supports a wide range of channels including email, SMS, web, in-app, and offline kiosks.

✨ Key Features

AI-powered feedback analysis
Omnichannel feedback collection (email, SMS, web, in-app, offline)
NPS, CSAT, and CES surveys
Real-time alerts and notifications
Customizable survey templates
Sentiment analysis
Text analytics
Workflow automation
Case management and closed-loop feedback
Online reputation management

🎯 Key Differentiators

Strong focus on AI for feedback intelligence
Comprehensive omnichannel data collection
Built-in tools for closing the feedback loop

Unique Value: Transforms unstructured feedback into actionable intelligence using AI, helping businesses understand and act on customer sentiment in real-time.

🎯 Use Cases (6)

Customer feedback collection Employee engagement surveys Market research Patient satisfaction surveys Post-transaction feedback Website and in-app feedback

            ✅ Best For
            Improving customer experience and satisfaction
Reducing customer churn
Enhancing product and service quality
Monitoring brand reputation

        

💡 Check With Vendor

Verify these considerations match your specific requirements:

Advanced statistical analysis requiring deep customization

🏆 Alternatives

SurveySparrow GetFeedback Hotjar SurveyMonkey

Offers more advanced AI and feedback management features than traditional survey tools like SurveyMonkey, and is more focused on CX than general-purpose form builders.