Benbria (Loopon)
Omni-channel customer experience and engagement solutions.
Overview
Benbria, which has incorporated Loopon, provides a customer experience and engagement platform for various industries, including hospitality. Their solutions include Loop Messenger for real-time, two-way communication, Loop CX for capturing customer feedback through surveys, and Loop OnDemand for service requests. The platform aims to help businesses resolve issues faster and improve customer satisfaction.
✨ Key Features
- Omni-channel Messaging (SMS, Web, Kiosk)
- Customer Feedback Surveys
- On-Demand Service Requests
- Real-time Alerts & Escalations
- Case Management
- Analytics & Reporting
🎯 Key Differentiators
- Focus on omni-channel engagement beyond just hospitality.
- Combines real-time messaging with robust feedback and survey capabilities.
- Strong emphasis on issue resolution and case management.
Unique Value: A comprehensive platform that helps businesses engage with customers in real-time, capture valuable feedback, and resolve issues efficiently to improve the overall customer experience.
🎯 Use Cases (4)
✅ Best For
- Improving customer engagement in hospitality, retail, and healthcare.
- Powering real-time feedback for large service organizations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses looking for a simple, hospitality-specific tool.
- Companies that need deep integrations with hotel PMS systems.
🏆 Alternatives
Benbria offers a solution that is applicable across multiple service industries, not just hospitality, and tightly integrates messaging with a formal case management and feedback survey system.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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