Customer Alliance
More reviews. More revenue.
Overview
Customer Alliance helps hotels to collect, manage, and analyze guest feedback to improve their online reputation and guest experience. The platform offers tools for creating and distributing guest surveys, managing online reviews, and analyzing guest feedback to identify areas for improvement.
✨ Key Features
- Guest satisfaction surveys
- Online reputation management
- Review management
- Semantic analysis of guest feedback
- Competitor benchmarking
- Reporting and analytics
🎯 Key Differentiators
- Strong focus on the European market
- User-friendly interface
- Excellent customer support
Unique Value: Provides hotels with the tools to not only manage their reputation but also to actively use guest feedback to drive more direct revenue.
🎯 Use Cases (4)
✅ Best For
- Improving online reputation and review scores
- Increasing direct bookings through website widgets
- Gaining actionable insights from guest feedback
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses outside the hospitality industry
🏆 Alternatives
Offers a strong focus on review distribution and marketing to help hotels leverage their positive reputation for commercial gain.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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