GoMoment (Ivy)
Meet Ivy, your 24/7 hotel text concierge.
Overview
GoMoment's flagship product, Ivy, is an AI-powered smart concierge that communicates with hotel guests via text messaging. Ivy can answer common guest questions, handle service requests, and provide information 24/7, freeing up hotel staff to focus on more complex guest needs. The platform is designed to improve operational efficiency and enhance the guest experience.
✨ Key Features
- AI Smart-Concierge (Ivy)
- SMS Text Messaging
- Real-time Analytics & Dashboards
- Staff Alerts & Escalations
- Multi-Property Management
- PMS Integration
🎯 Key Differentiators
- Strong focus on a conversational AI 'concierge' persona (Ivy).
- Designed for simplicity and rapid deployment.
- Powerful analytics to provide insights into guest needs and hotel operations.
Unique Value: Provides an AI-powered text concierge that works 24/7 to answer guest questions and handle requests, dramatically improving staff efficiency and delivering instant, high-quality service to guests.
🎯 Use Cases (4)
✅ Best For
- Used by various hotel brands to reduce front desk calls and improve efficiency.
- Increasing guest engagement and satisfaction scores.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Vacation rentals or small properties without a 24/7 operational need.
- Businesses that require a multi-channel inbox beyond SMS.
🏆 Alternatives
Ivy offers a more focused AI concierge experience via SMS, as opposed to broader platforms that manage multiple channels and more complex operational workflows.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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