Spiceworks Cloud Help Desk
The free help desk software for IT pros and their teams.
Overview
Spiceworks Cloud Help Desk is a free software solution designed to help IT professionals manage user tickets and daily tasks. It allows IT teams to set up a user portal for ticket submission, track tickets via email, and manage IT assets. Being cloud-hosted, it requires no server procurement or maintenance. It is supported by ads, which allows it to be offered for free.
✨ Key Features
- 100% Free, ad-supported
- Cloud-based ticketing system
- User self-service portal
- Knowledge base
- Ticket management from email
- Mobile apps for iOS and Android
- Basic reporting
🎯 Key Differentiators
- Completely free with no limits on agents or tickets
- Designed specifically for IT professionals
- Strong community support from fellow IT pros
- Simple and straightforward to set up
Unique Value: Provides a robust and completely free cloud-based IT help desk, enabling IT teams to organize their work and support their users effectively, regardless of budget.
🎯 Use Cases (4)
✅ Best For
- Setting up a basic ticketing system for internal IT requests
- Creating a simple knowledge base for common IT issues
- Managing support tickets on the go with mobile apps
💡 Check With Vendor
Verify these considerations match your specific requirements:
- External customer support
- Companies that cannot use ad-supported software
- Teams needing advanced automation, SLAs, and integrations
🏆 Alternatives
While other tools offer free plans, they are often limited. Spiceworks provides unlimited agents and tickets for free, making it a uniquely powerful option for cost-conscious IT departments.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
🔒 Compliance & Security
💰 Pricing
Free tier: The entire product is free and unlimited.
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