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Ticket Management SMB

Compare 16 ticket management smb tools to find the right one for your needs

🔧 Tools

Compare and find the best ticket management smb for your needs

Front

The AI customer operations platform.

A customer operations platform that combines the simplicity of an email inbox with the automation and insights of a CRM.

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Tidio

AI Customer Service Platform.

A customer service platform that combines live chat, AI-powered chatbots, and multichannel communication in one easy-to-use tool.

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Hiver

The simplest way to provide customer service over email.

A customer service solution that works directly inside Gmail's interface, designed for teams that use Google Workspace.

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Gorgias

The eCommerce Helpdesk.

A customer service platform designed specifically for e-commerce stores, deeply integrated with Shopify, Magento, and BigCommerce.

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Intercom

The AI Customer Service Platform.

A conversational relationship platform that helps businesses build better customer relationships through personalized, messenger-based experiences.

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LiveAgent

Customer service software for businesses that care.

An all-in-one help desk software that combines ticketing, live chat, and call center capabilities into one solution.

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HappyFox

A Help Desk that's simple, powerful, and loved by teams.

A practical and powerful help desk and customer support software solution for businesses of all sizes.

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ProProfs Help Desk

Delightful support is just a click away.

A cloud-based help desk ticketing system that allows teams to track and resolve customer issues from a shared inbox.

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Zoho Desk

The industry's first context-aware help desk software.

An omnichannel customer service software from Zoho, designed to help businesses manage customer conversations across various channels.

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Freshdesk

Delight your customers and agents with a modern, intuitive helpdesk.

A cloud-based customer support software that offers a suite of tools for ticketing, multi-channel support, and automation.

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HubSpot Service Hub

Connected customer service software.

Customer service software that connects to HubSpot's CRM platform, helping you deepen customer relationships.

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Help Scout

A better way to talk with customers.

A customer support platform designed for growing businesses, focusing on a simple, human-centric approach to customer service.

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Spiceworks Cloud Help Desk

The free help desk software for IT pros and their teams.

A completely free, cloud-based help desk and IT ticketing system designed for IT professionals.

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Zendesk

Transform Customer & Employee Service with AI Agents.

A service-first CRM company that builds software designed to improve customer relationships.

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Jira Service Management

High-velocity ITSM for all.

A service management solution from Atlassian that connects IT, development, and business teams.

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Kayako

Customer service software that's personal and simple.

A unified customer service platform that brings together multi-channel conversations and customer context in one place.

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