Customer Analytics
Compare 113 customer analytics tools to find the right one for your needs
📂 Subcategories
🔧 Tools
Compare and find the best customer analytics for your needs
Glassbox
A digital experience intelligence platform that helps businesses understand and optimize the customer journey.
SentiSum
An AI platform that analyzes customer feedback from all channels to provide actionable insights for improving customer experience.
Caplena
An AI-powered platform for analyzing open-ended feedback from surveys, reviews, and other sources.
Zonka Feedback
A multi-channel customer feedback and experience management platform.
Refiner
A survey platform for SaaS businesses to collect user feedback.
Satismeter
A user feedback tool for collecting feedback inside web and mobile apps.
InMoment
A customer experience platform that combines feedback data with other business data for a holistic view.
ChurnZero
A customer success platform that helps subscription businesses fight customer churn.
UXCam
A mobile app analytics platform that helps businesses understand and improve the user experience of their mobile apps.
FullStory
A digital experience intelligence platform that helps businesses understand and improve the customer experience.
Glassbox
An enterprise-focused digital experience analytics platform for web and mobile applications.
UXCam
A mobile-first analytics platform providing session replay, heatmaps, and crash analytics for apps.
Chattermill
An AI-powered platform that unifies and analyzes customer feedback from various channels to provide actionable insights.
Thematic
An AI-powered platform that analyzes customer feedback to help businesses understand what matters most to their customers.
Delighted
A self-serve experience management platform for gathering customer feedback.
InMoment
An experience improvement platform that combines data, technology, and expertise.
Retently
A customer experience platform focused on reducing churn through feedback.
Survicate
A customer feedback platform for collecting feedback across the customer journey.
AskNicely
A customer experience platform for service businesses, focused on frontline teams.
ChurnZero
A real-time customer success platform.
InMoment
Experience improvement platform.
CleverTap
An all-in-one customer engagement platform that helps businesses build lasting relationships with their customers.
Mixpanel
An event-based analytics platform for web and mobile, focusing on user behavior.
Contentsquare
A digital experience analytics platform that visualizes user behavior through heatmaps and session replays.
Quantum Metric
A platform that helps organizations build better digital products faster by capturing and analyzing user behavior.
CleverTap
An integrated analytics and engagement platform for building valuable, long-term customer relationships.
Smartlook
A qualitative analytics solution for websites and mobile apps with session recordings and heatmaps.
Indicative
A customer journey analytics platform, now part of mParticle, for visualizing complex user paths.
MonkeyLearn
A no-code text analysis platform that allows users to build custom machine learning models for sentiment analysis, classification, and extraction.
Nicereply
A customer satisfaction survey tool designed specifically for support teams.
Userpilot
A product growth platform that helps with user onboarding, feature adoption, and user feedback.
Wootric
A customer experience management platform acquired by InMoment.
Gorgias
A customer service platform designed specifically for ecommerce businesses.
Front
A customer communication hub that brings email, apps, and teammates into a single view.
Freshservice
An intelligent, right-sized service management solution for the modern enterprise.
Hiver
A customer service solution that helps teams manage shared inboxes like support@ and info@ right from Gmail.
SysAid
An all-in-one ITSM solution that helps IT professionals manage their help desk, assets, and service delivery.
Medallia
A platform for capturing, analyzing, and acting on customer and employee signals in real-time.
Pendo
A product experience platform that helps software companies understand and guide their users.
Mixpanel
A product analytics platform that helps businesses understand how users engage with their products.
Amplitude
A digital analytics platform that helps businesses understand and optimize the customer experience.
Amplitude Analytics
A product analytics platform that helps teams understand user behavior and build better products.
FullStory
A digital experience intelligence (DXI) platform that combines analytics with session replay.
Pendo
A product experience platform that combines product analytics with in-app user guidance.
Sprinklr
A unified customer experience management (Unified-CXM) platform for enterprises.
Medallia
A platform for capturing, analyzing, and acting on customer and employee feedback.
Pointillist
An enterprise journey analytics and orchestration platform acquired by Genesys.
Prodsight
A CX analytics platform that uses machine learning to automatically tag and analyze customer conversations from support, reviews, and surveys.
GetFeedback
A customer feedback platform designed for Salesforce users.
Medallia
An enterprise platform for customer, employee, and citizen experience management.
Typeform
An online form builder for creating conversational and engaging forms.
Mixpanel
Self-serve product analytics to help you convert, engage, and retain more users.
Amplitude Analytics
Product analytics to help you build better products.
Medallia
Capture, analyze, and act on customer feedback.
Pendo
Product experience and digital adoption platform.
FullStory
Digital experience intelligence platform.
Sprinklr
Unified customer experience management platform.
LiveAgent
An omnichannel help desk software that combines live chat, ticketing, and automation.
HappyFox
An all-in-one help desk ticketing system that provides fast and reliable support.
Qualtrics CustomerXM
An enterprise platform for collecting and analyzing customer feedback across all touchpoints.
Gainsight
A leading customer success platform that helps businesses retain and grow their customer base.
Sprout Social
A social media management platform that helps businesses manage their social presence and connect with customers.
Woopra
A customer journey analytics platform that helps businesses understand and optimize the entire customer lifecycle.
HubSpot Service Hub
A customer service software that helps businesses deliver exceptional customer support and build lasting relationships.
SurveyMonkey Enterprise
An enterprise-grade survey platform that helps businesses collect and analyze feedback at scale.
Heap
A product analytics platform known for its autocapture technology and complete user dataset.
Woopra
A real-time customer journey analytics platform that tracks users across multiple touchpoints.
Qualtrics CustomerXM
An experience management (XM) platform for analyzing and improving customer journeys.
JourneyXP
A real-time journey orchestration platform for creating personalized customer experiences.
Brandwatch
A digital consumer intelligence platform that analyzes online conversations to understand consumer sentiment and trends.
Sprinklr
A unified customer experience management (CXM) platform that combines social media, marketing, research, and customer care.
MeaningCloud
A cloud-based text analytics service that provides APIs for sentiment analysis, text classification, and topic extraction.
SurveySparrow
An omnichannel experience management platform to refine experiences.
Qualtrics CustomerXM
An enterprise-level platform for managing the entire customer experience.
Qualaroo
A user research and customer feedback platform that uses targeted surveys.
ProProfs Survey Maker
An online survey maker for creating surveys, quizzes, polls, and forms.
Forsta
A global provider of experience and research technology.
SurveyMonkey
An online survey platform for creating and sending surveys.
Customer.io
A customer engagement platform for sending automated messages.
HubSpot Service Hub
All-in-one customer service software.
Qualtrics CustomerXM
Customer experience management software.
Gainsight
Customer success and product experience software.
Clarabridge
Customer experience management and text analytics software.
Talkdesk
Cloud contact center and customer experience solutions.
Intercom
Customer communications platform.
Zoho Desk
Customer service software that helps businesses deliver exceptional customer support.
Freshdesk
An omnichannel helpdesk ticketing system that streamlines customer conversations.
HubSpot Service Hub
Part of the HubSpot CRM platform, Service Hub provides tools for customer service, support, and success.
Help Scout
A customer support platform designed for growing businesses, focusing on personalized customer conversations.
Intercom
A conversational relationship platform that helps businesses build better customer relationships through personalized, messenger-based experiences.
TeamSupport
A post-sale customer success platform designed to help B2B technology companies manage and grow their customer relationships.
SolarWinds Service Desk
A cloud-based IT service management (ITSM) solution that helps organizations of all sizes manage their IT services and assets.
ServiceNow
A powerful platform for digital workflows that helps organizations manage and automate business processes.
Treasure Data
An enterprise customer data platform (CDP) that helps businesses unify and manage their customer data.
Zendesk Explore
A reporting and analytics tool that helps businesses understand and improve their customer service.
Hotjar
A product experience insights platform that provides heatmaps, session recordings, and user feedback.
Lexalytics
A text analytics and natural language processing (NLP) company that provides sentiment analysis, text extraction, and classification.
Hotjar
A product experience insights platform that provides behavior analytics and feedback data.
Zendesk Explore
Customer service analytics and reporting software.
Hotjar
Website heatmaps and behavior analytics tools.
NICE
Cloud contact center software and workforce optimization.
Genesys Cloud CX
Cloud contact center and customer experience platform.
Aircall
Cloud-based phone system and call center software.
Zendesk
A customer service and engagement platform that helps businesses build better customer relationships.
Salesforce Service Cloud
A comprehensive customer service and support application built on the Salesforce platform.
Adobe Experience Platform
An open and intelligent platform that unifies customer data and content to power real-time customer experiences.
Adobe Analytics
An enterprise-grade web analytics and reporting tool from Adobe Experience Cloud.
Five9
Cloud contact center software for enterprises.
Jira Service Management
A service management solution for IT, dev, and business teams.
Spiceworks Help Desk
A free, cloud-based help desk software designed for IT professionals.
Kayako
A unified customer service platform that brings together all your customer conversations in one place.
Kissmetrics
A customer engagement automation platform that helps businesses understand and engage their customers.
Verint
Customer engagement and cybersecurity solutions.